Using the online shop
How do I create an account?
Click on the Login option in the top right bar and from here you can select the option to “Create an account”. At initial creation we ask for the minimum details:
- Your name
- A unique username
- A password
- Your email address
Our site uses self-registration to validate you are a real human! Please click the link in the confirmation email to activate your account.
Will I receive email confirmation of my order?
You will receive email confirmation of your order automatically – please check the SPAM or JUNK folder in your email service. Upon dispatch of your order you will receive another email to confirm your order is on the way.
What if I don’t receive the confirmation email?
What if I make a mistake on my order?
Please contact us straight away by email or phone to let us know the details. We will do all we can to rectify the mistakes and send on the correct order.
Can I shop as a guest?
Yes, we do allow checkout as a Guest. After selecting your products select “Proceed to Checkout” and choose “Guest” from the options on the left of the screen. At this point we still need to take your email address, name and address to complete the order and process the payment.
As we would love to save you time when making future orders, so you will be invited to Register for an account!
I shopped with you in the past but can’t remember my login details?
How secure is shopping at bigredkitchen.ie?
Shopping with us is completely secure, and we use SSL on our site (note the padlock in the website address bar). We use both Stripe and PayPal to process payments and we do not hold any of your payment details. Your credit card details are not saved on the website, so nobody can have unauthorised access to them.
I can’t see the Proceed to Pay button?
When reviewing your cart, you should see the Proceed to Pay button on the bottom right of the page; if this does not appear it is possibly due to the system not having a record of your address for delivery. Please make sure you have either logged in and added the correct address, or if checking out as a guest make sure you have entered address details where requested.
What payment methods do you accept?
Payment can be made by any valid credit or debit card when purchasing online, and will be processed using Stripe or PayPal.
Do you allow payment in different currencies?
At the moment, this website processes orders in Euros. If your currency is different, you can go to www.xe.com to for an up-to-date exchange rate and currency calculator.
Buying a Gift?
Will the recipient receive a copy of the invoice?
We never include a copy of the invoice where the name of the recipient is different from the name of the purchaser. A shipping note with the delivery address and confirmation of the item(s) ordered will be included, but no price information.
I’m thinking of ordering one of your gift boxes but I’d really like to change one of the products in it. Is this possible?
We have tried to offer a wide selection of different products in our gift sets. However, if you'd like to change any of the flavours, it's no problem - just drop us a note in the "Special Requests" box on the checkout page.
Shipping & Returns
For all questions relating to Delivery rates and destinations please consult our dedicated Delivery Information page.
Can I order online and pick up myself?
At present, we do not have a Click-And-Collect service. It may be something we introduce in the future. If you would like to be kept updated on this and other developments in the business, please just sign up to receive our regular free newsletter.
How will my order be shipped?
We use a recorded delivery service with An Post for most of our shipments within Ireland and abroad. Packages will therefore need to be signed for upon delivery, so please bear this in mind when ordering.
How long will delivery take?
You will receive email notification when your order has been dispatched. Deliveries should arrive within 3 working days from dispatch within Ireland, and within 5 working days from dispatch outside of Ireland. For USA/Canada International postage option, please allow 10-12 days after dispatch for your delivery to arrive. Express Courier Delivery to USA/Canada should arrive in approximately 2-3 days.
What about Duties/Taxes for orders outside of Ireland?
Any local fees, duties, and taxes associated with the order are the sole responsibility of the importer of the product.
Do you operate a returns policy?
Please contact us immediately if you are unhappy with your delivery and can discuss the available options to correct this.
What happens if my order doesn’t arrive?
What happens if my order arrives damaged or broken?
We make every effort to package our products to avoid any breakages during transit. Unfortunately, however, we cannot supervise the delivery and treatment of your package by the shipping handler. If you do receive a broken or damaged item, please contact us as soon as possible and we will work to get you a replacement as quickly as we can. We will need to see photographic evidence of the damaged product, so that we can follow up with the relevant shipping company.
What happens if I order an item and it is out of stock?
If an item is out of stock, normally you will still see the image of the product but you will be unable to purchase it at that time. In exceptional circumstances, an item that appears to be in stock on the website may still be out of stock. If this is the case, we will contact you to let you know. We will discuss potential substitute products and let you know when the product is due to be back on our shelves.
Do you substitute items?
In the case of hampers, occasionally, a product which is due to be included in a specific hamper may be out of stock. If this occurs, we will contact you to let you know, will advise you as to when it will be back in stock and will suggest other products which may be similar in nature and/or price.
I’m thinking of ordering one of your gift boxes to send directly to the recipient, and I’d like a gift card with a personalised message included. Is this possible?
Absolutely - just drop us a note in the "Special Requests" box on the checkout page.